The shared inbox, the underwriting pipeline, the deal chat and the file room are one workspace. Every merchant, every stage, every dollar and every document carries a name and a timestamp.
Deals in play
across 7 live stages
296
Pipeline value
unfunded, right now
$19.6M
Funded this month
79 merchants closed
$4.8M
Intake to wire
median, last 90 days
31 hrs
Here's what's moving this week.
Your tasks, calendar and chat, most pressing first
Deals in
252
received this week
Deals approved
118
47% of deals in
Deals funded
79
67% of approvals closed
Top ISO
Meridian
63 deals this week
Deals in vs funded, this week
Who's sending volume this week
78
55
31
44
40
22
26
Pipeline
Most pipeline tools model a deal as a bar that only moves right. Real files die: declined, killed in final, expired waiting on stips. Vivian records those as outcomes instead of pretending they're progress, which is the only way an approval rate means anything.
Exits · off the track
Shared inbox
Connect the accounts your team already funds out of and every submission lands in one queue, grouped by merchant, with the attachments lifted off the message and onto the deal. Handing a file to another underwriter is a click, not a forwarded chain and a phone call.
Four queues
Subs, UW Queue, Mine and Unassigned, each with its own count.
Whole chains
Threads read top to bottom, quoted replies collapsed.
One click to a deal
A thread becomes a merchant record with an owner on it.
Desk-wide unread
Counts reflect what the team hasn't picked up, not one person.
Quick funding question — Greenline Landscaping
A buddy said you funded him in two days. What do you need from me?
Funding inquiry — Lakeside Marine Repair
We run a marine repair shop, six years in, looking for $120k…
TechParts Wholesale — $275k, time-sensitive
Hot one. Electronics distributor, 8 yrs, clean deposits.
Greg Salerno
Attached the last four months of statements and the signed app. Merchant does ~$310k/mo, clean deposits, no negative days. He's eager to move this week.
Priya Nair
Pulled it into Senior UW. Score came back 78 — the only flag is two months of seasonality. Requesting one more statement.
Underwriting score
Vivian reads the statements it already has. Deposits, negative days, existing positions, time in business and FICO go in; a score and the reasons behind it come out. Junior underwriters stop guessing which of forty files to pick up first.
See a scored fileMetro Dental Partners
$150,000 · Healthcare · 15 yrs
Summit HVAC
$240,000 · Trades · 12 yrs
Riverside Auto Group
$185,000 · Automotive · 9 yrs
TechParts Wholesale
$275,000 · Distribution · 8 yrs
Coastal Logistics
$320,000 · Freight · 6 yrs
Greenline Landscaping
$90,000 · Landscaping · 7 yrs
Documents
Bank statements, voided checks and signed contracts come off the email that carried them and attach to the deal, visible to everyone at the shop with the name of whoever put them there. Nobody re-requests four months of statements again.
Browse documentsBank Statements Feb–May.pdf
2.4 MB · 4 months
Signed Application.pdf
380 KB · countersigned
Plaid Cashflow Export.csv
94 KB · auto-pulled
Drivers License — DeLuca.jpg
410 KB
Getting on it
An afternoon, and nobody has to stop funding while it happens.
Everyone links their own account with read-only scope. There's no admin console to configure and no migration window to schedule.
Existing threads and attachments arrive grouped by merchant, searchable, already attached to a deal record with an owner on it.
Set the pipeline to the words your desk actually says out loud, decide who sees what, and you're running. That's the whole setup.
funding@viviancapitalgrp.com
Shared inbox · Google · 4,821 threads
andre@viviancapitalgrp.com
Andre Kolenda · Funding Manager · 1,284 threads
priya@viviancapitalgrp.com
Priya Nair · Underwriter · 940 threads
marcus@viviancapitalgrp.com
Marcus Webb · ISO Relations · 2,106 threads
sara@viviancapitalgrp.com
Sara Lindqvist · Processor · 613 threads
Access
Least privilege from the mailbox down, and a record of who touched what.
Threads are pulled in, never pushed out. Nothing leaves your domain unless someone on your team presses send.
Message bodies and merchant documents are encrypted in storage and on the wire.
Manager, underwriter, ISO relations, processor and closer each get their own slice of the book and their own navigation.
Stage changes, uploads, scores and reassignments are written to the deal with an author and a timestamp.
Connect one mailbox and your last month of submissions comes back already scored and staged, with an owner on every file.